Al Elam Property Management Co., LLC
Rental Policies for the Knolls Resort Condominiums
Important! Please read carefully.
Welcome to Al Elam Property Management Co., LLC the exclusive rental manager for the Knolls Resort Condominiums. We are happy to assist you with your vacation plans and hope that your arrival and stay will be smooth and memorable.
Please take a few minutes to review the following rules and regulations about our rental program.
Reservations
Reservations can be made seven days a week during regular office hours, 8:30 a.m. until 5 p.m. Call us at 800-648-0339 or 573-365-3367. You can also request reservations via email at: rentals@alelam.com. Each unit has a maximum occupancy. The number of guests cannot exceed the maximum occupancy. Violation of this policy will result in charges of $50 per extra guest per night and is strictly enforced. No property will be rented to any vacationing students or young adults under the age of 25 unaccompanied by a responsible adult (parent or guardian) who will be at the property for the entire stay. Reservations made under false pretenses will be subject to cancellation or eviction with no refund given. Reservations require a 50% Deposit due at the time you make your reservation or within 10 days of the date the reservation is made if you are sending a check, if we do not receive your payment within 10 days the reservation will be cancelled. We will confirm your reservation with an agreement to be signed and returned to Al Elam Property Management Co., LLC.The balance is due 30 days prior to arrival. Payment may be made by check, Cashier’s Check, Visa, MasterCard or Discover. Sorry, we do not accept American Express. If you make your reservation within 30 days of your arrival the entire amount is due at the time of reservation. A cashier's check, Visa, MasterCard or Discover are the only forms of payment accepted when making your reservation within 30 days of arrival.
Damage Protection Plan
We offer a Damage Protection Plan at a cost of $35.00. The Damage Protection Plan will cover up to $3,000 in accidental damages during your stay. This plan protects both you and the property owner from accidental damage. Any damage must be reported prior to departure or you will be charged upon discovery. Intentional or negligent damage will be charged to your credit card. All guests must have a valid credit card on file with the management office. If you choose to decline the Damage Protection Plan you will be charged a $500.00 Damage Deposit payable no later than 30 days prior to your arrival. Your deposit will be refunded within 15 business days provided there is no damage to the unit.Cancellation Policy
If you need to cancel your reservation more than 60 days prior to your arrival, you would receive a full refund less a $50.00 administrative fee. If you cancel between 60 and 31 days you would lose your deposit or half of your rental if you had paid in full. If you cancel within 30 days or less you would lose any money already paid in. When you make your reservation your chosen property is reserved and taken out of our inventory. The closer it gets to your arrival time the more difficult it is to re-rent your property if a cancellation is made. Trip Cancellation Insurance, we realize that on occasion our guests need to cancel for legitimate reasons like an illness, injury or family emergency. We now provide trip cancellation insurance so that you can protect your investment. If you purchase the trip cancellation insurance and must cancel for a covered reason, you would receive a full refund of any money that you had paid in, less the cost of the insurance. The cost is equal to 6.5% of your rental fee. We will be happy to send you more information about this policy. View the policy and get more information on line at www.vacationrentalinsurance.comCheck-in
Check-in is 3:00 p.m. on your arrival date. If you plan to arrive after 5 p.m., please notify our office so we can make late arrival arrangements. Upon arrival you will receive your lock code, directions, maps and a packet of information to help make your stay more comfortable and enjoyable. Your code must be picked up at our office or if you are a return guest in good standing, and will not be stopping by our office, we can e-mail your code to you within 48 hours of your arrival. We do allow early check-ins as scheduling permits. Please inquire about an early check-in at the time you make your reservation. When we have back to back rentals we cannot allow early check-ins.Check-out
Check-out is 10 a.m. on your departure date. Please call our office when you check out so that we can notify the housekeeping staff. To avoid any extra charges please ensure that any damage is reported to our office prior to check-out, that all doors and windows are locked & secure, that the A/C is set on Auto at 80 degrees (summer) or Heat at 55 degrees (winter), that all trash has been removed and placed in the proper containers and that all used towels have been placed in the bath tubs. If you fail to remove the trash from the property you will be charged accordingly. The property should be left fairly clean and in the condition that you found it upon arrival. Should you not leave the unit by checkout time, and have not made prior arrangements with our office, a late departure fee of $25 per hour will be charged and a $25 fee will be charged for any unreturned or lost keys. Misplaced keys are considered lost until they are returned.Properties
All properties are privately owned. We ask that you respect the rental property and the other properties or units around you. You must abide by all rules and regulations as outlined in your rental contract as well as those of any home owner associations or condominium complex rules and regulations. Fireworks, firearms and kegs are strictly prohibited at all of our properties. Failure to abide by the rules and regulations can result in fines, charges and eviction. Standard Unit EquipmentAll units are equipped for basic housekeeping, which includes furniture, coffee pot and toaster, cooking utensils, dinnerware, towels and linens. Adjustments for missing or stained towels or linens will be charged to your account. You are encouraged to bring your own beach towels, personal items or additional linens if required. Each unit is stocked with the following; laundry soap, dishwasher tabs, dish soap, a roll of paper towels and three trash bags. Each bathroom is stocked with the following; four bath towels, two hand towels, two wash clothes, two rolls of toilet paper, one box of tissue, two soaps, two lotions and two shampoo packages. All condos are equipped with central heat and air conditioning, washer & dryer, dishwasher, t.v. and cable. In addition all units have a wood fireplace, although a couple are not useable (please inquire before renting). Most units have a DVD player(s) and a gas or electric grill.
Housekeeping Fee
A housekeeping fee is charged on all reservations of three nights or less for a two bedroom condo and on all reservations of four nights or less for a three or four bedroom condo. The minimum fee for a two bedroom condo is $60.00, three bedroom condo is $85 and four bedroom condo is $100. No daily maid service is provided under the terms of the rental agreement. If you will require a tidy clean during your stay please make arrangements prior to your arrival and we will be glad to give you a quote based on your needs. Upon departure your property should be left in a responsible and tidy fashion. If the property is excessively dirty or if trash is left in the unit, you will be charged an additional housekeeping fee of $25 per hour and $25 per bag of trash.Absolutely No Smoking
Upon departure if evidence of smoking is discovered you will be charged a $150.00 fee to ionize the unit and remove the smoke smell. If any burn marks are found in the unit you will be charged for repairs to furniture or carpet. Damage from smoking is not covered under our Damage Protection Plan.Absolutely No Pets
Upon departure if evidence of a pet is discovered you will be charged a $200.00 fee. This fee will cover the extra clean-up associated with having a pet in the unit. If there is damage resulting from a pet you will be charged for the repairs or replacement in addition to the $200.00 fee mentioned above.Telephones
Most of our condos do not have phone service. Please inquire if you will need a land line phone during your stay.Internet
Most of our condos are equipped with high speed cable internet service and many of them are equipped with wireless service as well. We do have a few units that do not have internet service. Please inquire if you will need internet service.Maintenance
We make every effort to keep our condos and homes well maintained. Please check your unit upon arrival and if anything is in need of repair, please call our office immediately to avoid any charges to your account. Please remember that we are not a hotel and do not offer a 24-hour maintenance staff. However, should the property have a mechanical failure, we will make every effort to rectify the situation as quickly as possible. Due to unforeseen circumstances, we can not be held responsible for any mechanical failure of the appliances or air conditioning prior to or during your stay. If such occurs, upon notification we will contact the appropriate service person immediately to schedule the repairs. You will then have the following options:1. Stay at the unit and await maintenance.
2. Move to another comparable unit, depending on availability. If there are no comparable units available you will receive a full refund of any remaining days.